We want you to feel confident when shopping with BightBites. If there is an issue with your order, our team is here to help.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition in which it was received
- Unused, unopened, and with the original safety seal intact
- In its original packaging
- You must provide valid proof of purchase, such as an order confirmation or receipt
To begin a return, please use the Contact option on our website and include your order number, the item you wish to return, and the reason for your request.
If your return is accepted, we will provide instructions explaining where and how to send your item back and, where applicable, provide a return shipping label.
Items returned without first receiving approval from BightBites will not be accepted.
You may contact us at any time with questions regarding your return through the Contact option available on our website.
Damages and Issues
Please inspect your order as soon as it arrives. If your Natural Watermelon Tanning Gummies or any other BightBites product is damaged, defective, incorrectly supplied, or missing from your order, contact us immediately through the Contact option so we can review the issue and work toward an appropriate resolution.
To help us assess the issue promptly, please include your order number and clear photographs of the product, packaging, shipping label, and any visible damage.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Opened, used, or partially consumed gummy supplements
- Products with a broken, removed, or altered safety seal
- Products that have not been stored correctly after delivery
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For health, hygiene, and product-safety reasons, we cannot accept returns of opened or unsealed consumable products, including BightBites Natural Watermelon Tanning Gummies, unless the product arrived damaged, defective, or incorrect.
If you are uncertain whether your item is eligible for return, please contact us before sending it back.
Final-sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive a replacement item is to:
- Request a return for the original item through the Contact option
- Wait for your return request to be reviewed and approved
- Once approved, place a new order for the replacement item
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws and product-hygiene exceptions.
Items must be returned in the same condition in which they were received — unused, unopened, with the original safety seal intact, in their original packaging, and accompanied by proof of purchase.
The right of withdrawal may not apply to sealed consumable goods once the safety seal has been removed or broken for health or hygiene reasons.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service may require additional time to process and display the refund in your account.
Original shipping charges and return shipping costs may be non-refundable unless the product arrived damaged, defective, or incorrect, or unless otherwise required by applicable consumer law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the BightBites website.